Shipping &
Returns Policy
Shipping Policy
Please carefully review our shipping and delivery policy when purchasing our products. This policy will apply to any order you place with us.
What are my shipping and delivery options?
We offer various shipping options which are delivered by a third party supplier.
Free Shipping
We offer free shipping on bookmark only orders which are sent via Royal Mail 2nd class postage. These can take 3-7 business days to be delivered.
Shipping Fees
We offer the below shipping fees at the following rates:
Size
Evri Standard shipping 3-5 business days
Evri Next Day Shipping 1-2 business days
Under 1KG
1KG to 2KG
£3.10
£4.60
£5.40
£3.90
2KG to 5KG
£6.10
£7.10
5KG to 10KG
10KG to 15KG
£6.18
£9.48
£11.17
£7.18
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK customers: This does not affect your statutory rights. Unless specifically notes, estimated delivery times reflect the earliest available delivery and deliveries will be made within 30 days after the day we accept your order.
For more information please refer to our terms.
International Shipping
Unfortunately at this time we do not offer international shipping.
What happens if my order is delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information oplease refer to our terms.
How can you contact us about this policy?
If you have any further questions or comments you may contact us by:
Email: info@creativeletty.com
Return & Exchange Policy
All sales are final and no refund will be issued.
If your item arrives damaged please send picture proof to info@creativeletty.com so we can claim with our shipping provider and send you a replacement.